In the online business, the very first priority is to get the user. It is necessary to get more and more users over a period of time. The second priority is to get them use more and more. After this, it is time to think about making money.

Telecom was making money through SMS. SMS is dead now. All have taken to WhatsApp and Viber. It is difficult to figure out how WhatsApp intends to make money. It is in the future that such companies will make money.

On line banking has challenged the way banking is done. There are digital disruptions. We do not know how far the physical model of brick-and-mortar bank will sustain in future.

Digital models do affect privacy and security. People are revealing where they are and what they are doing.

Steeve Ballmer, Microsoft’s former CEO spoke about Amazon that they make no money. In his world, it is not a real business. You are not in a real business until you make some money. Balmer’s mistake was to think about Amazon in conventional terms.