In order to remain competitive, Indian organizations are harnessing the power of AI. ChatGPT (OpenAI), Copilot (Microsoft) and Gemini (Google) are the leading AI tools available to exploit. Each tool has its own peculiarities.

ChatGPT is versatile and conversational. It can handle tasks such as customer support to content generation and data analysis. It can code for us. The quality of response depends on the prompts given. ChatGPT can be integrated to the existing systems. It can be customized. ChatGPT’s enterprise version will not use client’s data.

Copilot is integrated with Microsoft 365. It has a suite of tools. It can automate tasks within applications (Word, Excel, Teams). It can generate documents, can create data visualizations, draft emails.

Gemini does data processing and handles advanced ML models. It has good security features. It is suitable for organizations with sensitive data.

Thus, for customer and supplier support, ChatGPT is the best. To boost productivity, Copilot is advantageous as it is seamless with Microsoft suite. Gemini is good for data analysis and automation.

It is necessary to have integration with the existing legacy systems as SAP or Oracle. And integration with various accounting and finance tools. Microsoft products can have smooth integration with Copilot. Gemini integrates with Google workspace. ChatGPT is platform-agnostic and can integrate with various systems through APIs.

The other considerations are the possibility of customization and scaling. In addition, security is paramount for any technology tool. Another critical factor is the budget — the cost of each tool.

An organization can run pilot programmes for each tool to test the waters. Manpower should be ready to adopt these tools — they should be trained to handle them.

A choice of a tool must be in sync with the organization’s strategic objectives.

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