AI Application

AI is acting as a transformative force across industries. It challenges the traditional business models and unlocks new possibilities.

Most of the organisations use AI in customer service. AI chatbots with robust capabilities improve customer interactions. Another area of AI application is employee services. AI helps employees to access information on benefits, policies and other resources.

The next big application of AI will be in its ability to process and analyze massive data sets. It will play a key role in addressing climate change and sustainability challenges. AI can optimize the movement of goods, people and traffic and could make our cities smarter. Most promising uses of AI will be in the area of health care — developing new treatments and transforming patient care.

The next phase of AI is already unfolding. It consists of agentic frameworks. Autonomous AI agents will perform specific tasks. Organizations will leverage AI agents to transform operations.

The sectors where AI will play a key role are financial services, healthcare, media and telecom. AI may affect certain sectors negatively to begin with — accounting and legal services. These industries will have to adapt and reinvent themselves with AI-powered tools.

Organizations will have to be ready for AI-driven transformation. There should be reskilling of the manpower. Reskilling should be a collaborative effort of the government and organisations.

Some may misuse the AI technology. Therefore, there should be emphasis on ethical business practices. There could be deepfakes. We will have to develop more sophisticated methods to verify and validate the information we consume.