Category: Uncategorised

  • Four Industrial Revolutions

    The first Industrial Revolution happened in the late 18th century and early 19th century. Its focus was on mechanization where it substituted human and animal labour by mechanical labour. It gave boost to manufacturing and urbanization. Nations used it as key to their development.
    The second industrial Revolution in the late 19th centuary and early 20th century focused on mass production using the assembly lines. It gave boost to large scale production, specialization and interdependence in manufacturing. It also encouraged transportation to expand the market reach.
    The third Industrial revolution happened in the later part of the 20th centuary. It relied upon automation, an alternative to mechanization. It encouraged globalisation, and manufacturing activities shifted from the developed to the developing economices.
    The fourth Industrial Revolution is in the process of unfolding and depends on robotization and supporting IT infrastructure. It enables gteater freedom of choosing locations and manufacturing processes. There is flexibility of scale and customization. Here, robotization goes beyond just mechnization to undertake more complex tasks. Labour becomes ubiquitous because of robotization. Manufacturing and supply chain become closely embedded. In time to come, even distribution gets embedded to production.
    India is formulating new Industrial Policy to replace the old policy that was last revised in 1991. It should meet the requirements of the 21st century’s digital world. There are four factors which would be affecting this policy.
    Smart manufactring using IoT should be exploited by India. India missed the bus at the time of third industrial revolution.
    Servitisation Servitisation is the trend for fourth Industrial Revolution. There should be seamlss data flow. Privacy laws must be in place. The labels of industry and services must be discarded. There are going to be changes in global supply chain. The boundaries between industry and services will blur — Google and Apple entering automobiles, Uber and Ola either as automotive value chains or the service sector, products being sold as services. All this calls for new laws for taxation. The new policy must address the challenges of moving to digitally-delivered solutions to both industrial and individual customers.
    Micro-enterprises In the fourth industrial revolution, a new industrial amd work structure emerges. The way enterprises and enterpreneurs fuction would change. Digital technology enables us to overcome the barriers of scale. There is access to resources, customers, and suppliers. It is easy for an individual to be a micro-entreprenur. Servitisation facilitates this. Micro-entreprenurs are key players in the last mile eco-system.
    Life-long learning system and labour laws for the 21st century must be designed.

    These are the first three Industrial Revolutions that transformed over society — the steam engine, the age of science and mass production and the rise of digital technology. The fourth Industrial Revolution is a fusion of technologies  —  physical, digital and biological. It is marked by the emerging technologies in robotics, AI, blockchain, ,nanotechnology, quantum computing, biotechnology, IoT, 5G, 3D printing and autonomous vehicles. Klaus Schawab has called it Second Machine Age in terms of effects of digitization and AI on the economy. AI has been called ‘electricity for the fourth Industrial Revolution’. The US has about 78,000 AI researchers. China has about half that number. The issues of equality are likely to emerge. These technologies would widen the inequality. And if the robots are more productive than humans, should they be taxed? Perhaps indirect taxation is better than direct taxation.

    Industry 4.0

    In Industry 4.0 which has been fostered by the  Fourth Industrial Revolution, the walls that defined industries are collapsing. Technology has been democratised and it connects industries.The manufacturing processes are moving at an unparalleled pace. An overall value has been added to the chain. Machines communicate with each other, facilitating easy transmission of information. It saves power and provides eco-friendly service.

  • Third Party Measurement

    As a society, we are changing. Previously, we lifted our papers and magazines physically and loved to watch traditional TV. Younger generation has changed its media consumption habits. It is consuming media on its phone. They do not read news papers or watch TV. Advertising follows people’s behaviour. It follows what people do. A massive number of people has gone digital. Advertising catalyses this digital exchange. It fuels and funds it.

    In digital space, there are ads, but some are just mediocre. There is a choice in digital — consumers may block the ads by using ad blocker. Advertisers thus have to raise the bar on the advertising they offer. On some sites, they intrude and one feels like getting out of there. Thus, we have to find a bettter way to approach the consumers.

    In digital space, measurement has to be independint and run by a third party. Historically, it is done by companies such as  is Google which also has a media presence. Though in India TV penetration is 60 per cent, there are 300 million smart phones. If the young consumers are to be reached, there is no alternative to mobile advertising. Buying digital video is not the same thing as buying TV time. Once you realise this, the media decisions are different.

  • Media Buying

    India is buyers market. In 2015, the ad spend was Rs. 47,500 crore. A bulk of this passed through the hands of seven large communications group — WPP, Publicis, Interpublic, Omnicom, Dentsu, Madison and Havas. Each of them is vertically and horizontally integrated. Together, they have a stranglehold over the biggest advertisers. For instance, WPP owns JWT, O & M, Group M, Mindshare, and dozens of firms in design, advertising and so on.

    On the sellers’ side, there are more than 800 news channels, over 1 lac publications, thousands of web sites. It is a fragmented hyper-competitive mess.

    In the US, there are accusations that media suppliers, that is, print, TV and digital pay rebates to agencies, or affliated firms which are not passed on to the advertiser. In India, there are stories of corruption in media buying. It is routine for planners or buyers to demand and get anything.

  • Digital Marketing

    Digital marketing is a dynamic field which keeps on evolving. Changes in technology makes it a challenging field. The emergence of smart phones, the pattern of content consumption and the changes in buying behaviour keep the field in dynamic state. Digital content exposure is just for a fraction of a second to invite attention. A user may move on to other content or close it if the attention is  not arrested. It is, therefore, necessary to keep a close watch on digital marketing strategies.

    To begin with, digital marketers bought on the basis of clicks. The methods of digital buying must change. They have to analyse the data, and keep on changing. Though digital marketing is data driven, it cannot be divorced from creativity.

    There is a misconception that it is not possible to build a brand on digital. This is not wholly correct. Yes, a brand cannot be built only on the basis of digital. However, the various digital formats now available are as powerful as TV and mass media. It is possible that digital will emerge the second largest branding medium after TV in India soon. It may fare equal to TV by 2020.Online reputation plays a great role in building brands.

    Some digital marketing vehicles have fallen short of expectations –digital audio advertising, effective display advertising and location-based advertising.

    Though data-driven strategies are very innovative, an attempt must be made to establish an emotional connect with a consumer.

    Videos are consumed dramatically on social media. Videos are consumed more on digital screens. There is scope for video documentaries too. While giving a piece of news, it is to be figured out whether a long form written article is the best way to do it. It is seen that listicles, FAQs, graphic representations and summaries are very powerful. As the audiences are of 18-35 years, the pieces do better.

    While using hand-held devices, neither banner is going to work nor the 30-second audio-visual playback. Who will waste the bandwidth by allowing the commercials to play? The best format that is consumed is branded content which resembles the editorial content.

    Some clients do like banners on desktops.

    For decades, 30-second TVCs were the gold standard. As online video proliferated, many digital ads were essentially repurposed from TV. In the last few years, advertisers have started creating digital ads which are divorced from traditional campaigns and are better suited for many platforms such as Facebook, Twitter, YouTube and Snapchat. Online ads now interrupt everything. This explosion of online ads, however, has led to the use of ad blockers. Online ads must be less like ads. Ads are now branded content which means ads looks more like things people actually want to read or watch. Branded content is not the only technique. There are emojis pasting on Twitter, creating Instagram videos and dabbling in virtual reality platforms.

  • Ad Blocking

    Is it viable to provide from internet content without the supporting ads? Could publishers promise lighter ad content if the site is whitelisted? Instead consumers can buy subscription based content. All these methods are not sure shot fixers. Ad blockers are being widely used by 6 per cent of the internet using universe. and by 15 per cent in the US. ( Adobe report ). Ad blockers ( apps ) developed by third party are available on Google Play Store. The mobile is widely used for internet content consumption, and so ad blocking is going to spread. Apps are available free and revenue is generated only through ads.

    Basically, ads are blocked not because consumers are interested in seeing them. They block to get better online experience, faster surfing of internet on mobile and less data charges. Informative, relevant and contextual ads are welcome. They are actionable inputs. Users love the ads that are of interest to them, of value to them. Consumers want to assert their right to say no to ads. It is a tug of war between the publisher whose app has ads and the consumer who would like ad free experience.

    The online news platforms are highly affected. Most of their revenue is derived from ads. Mobile ads have lower rates and less space for banner ads. As compared to web, publishers make less money on the mobile. With ad blockers, the revenue from mobile ads goes down even further.

    As the fields in online ads are low and advertisers demand  more and more space publisher find it difficult to negotiate. Publishers carry obtrusive ads under pressure Banner ads are blocked, and so this hits the publishers.

    Some publishers avoid ad blocking by blocking the content for the user of an ad blocker.

    On gaming apps, there are two kinds of ads — interstitial ads or full screen ads and reward videos. Reward videos are a part of core app design and cannot be blocked by ad blockers. Interstitial ads get blocked.

    Per se advertising is not blocked but its format. If the experience is not pleasant there is going to be blocking. Native advertising blends with the content and lends itself to many formats depending on the surrounding content. It could be text, video or image. As compared  to display ads, native ads are more effective. Publishers thus are driven to content marketing. Native ads, however, are not scalable unless it is in-stream ad. The same branded content cannot be replicated across multiple publishers.

    Apart from content marketing, we have adopted social media marketing and in-app advertising as it is non-intrusive. These are not subjected to blocking at present. Publishers are in search of other monetisation models.

  • Hike Direct : OTT

    Over-the-top is the delivery of media over the Internet without involving a multiple-system-operator (MSO). Such applications add many innovative features. This should not be regulated. It may stifle the growth. Telecom operators object to OTT players and ask the government to regulate them, as their revenues are affected. Instead, OTT players say that the data packs the mobile operators sell, their demand is stimulated on account of their presence. Hike Direct from Bharati is a service that would allow users to chat and share files without any internet. It will work within a 100-meters radius. It does not require WiFi connection or data pack. It will be available on smart phones with Android operating system. The speed will be 40 Mbps. After download, Hike Direct would be available as an option on the top-right-corner menu. Right now it has one-on-one feature, but will soon be upgraded to one-to-many feature.

  • Colour

    Colours and shapes are the two things to which we respond immediately. Letters and numbers are to be processed by the mind . The order of visual elements for remembering them is colour and shapes first and letters and numbers later. We all are familiar with Pepsi’s blue, Coke’s red and Kodak’s yellow. Colour association acts as a mnemonic device. In the clutter of a multi-product environment at the retail outlet, colour facilitates easy selection. Colour scheme of retail outlets of gas stations does help drivers on highways. Colour also evokes positive qualities and attributes of a brand.

    Colours also affect us psychologically. They can be warm or cool . Colours are perceived in the cultural context. Our experience also affects our perception of colours. Yellow, orange and red are associated with the sun . Blue is associated with the skies and waters. Green is associated with the plants.

    Cool colours are remote from us whereas warm colours are closer to us. But vivid cool colours when juxtaposed with subtle warm colour do dominate . Colours also affect our perception of depth. Some colours arouse us too much, e.g. red whereas some don’t, e.g. blue and green. The brightness or darkness of colour alters the psychology of the message.

    Colours affect our physiology also, e.g. they affect our blood pressure, heart-beat and the senses.

     

  • Logotype (Logo)

    The short for logotype is logo. Logotype comes from two Greek words, logos meaning word and typos meaning impression. The word logo became par of marketing lexicon by 1937.

    Logotype is a particular kind of typeface that represents the character and personality of the brand. Some logos consist of just logotype or wordmark with no accompanying symbol, e.g. Coca Cola, Dunhill or Kit Kat. Brands like Raymond, Usha and Indica have logos that only consist of just lettering. Typeface has another name — a font. Typography itself is a full-fledged subject, and has a wide array of typefaces to choose from . It is necessary to understand where the brand will stay before choosimg the typeface. If it is to appear on a miniature device, it should be extremely readable. Even outdoor types should be extremly simple so that they can be read from a distance quickly. In general, the faster the comprehansion of the typeface, the better are the chances of their recognition and recall.

    Typefaces have two styles — serif and sans serif.  Serif typefaces have extra strokes, say small feet or stems on the letters. Sans serif is without these embellishments.

    Serif is preferred for the body-copy as they are easily readable when set in paragraph form. Serif typefaces in logotype are considered conservative, elegant, authoritative and sophisticated. Banks and financial institutes generally use them, so do CA firms, solicitor firms and traditional businesses.

    San serif find use in newspaper headlines and signage as they stand out. Logos preferably use sans serif for their clean, friendly, simple and contemporary look.

    The character can be changed by changing the case of the font, say all caps, to small caps, to initial caps, to lower case.

    Capitals show strength and power. They look authoritative. Lower case looks accessible and simple.

    We can select a primary typeface for the logo, and can repeat it elsewhere, say promotional material and signages. Or else, we can have a secondary typeface to complement the typeface of the logo. It enables an apt juxtaposition of the typefaces. One can have a serif typeface in wordmark contrasted by a sans serif typeface in the descriptor or tag line. One must be consistent in one’s approach.

  • The Mumbai Samachar

    The Mumbai Samachar is a popular Gujarati daily newspaper which sells 2 lac copies everyday. It has retained its old masthead and layout. It is accessible and affordable to a vast majority of people. The front page ads are small. The editorial style is not literary. It has a good reach amongst cash-rich urban Gujarati population. It was started in 1822 as a Gujarati weekly. Then 10 years later, it became a daily. Muncherjee Cama, the grandfather of the present director bought this paper from Belgamvala. It has an existence of almost two centuries. The Camas emphasize value for money. It is reasonably priced and the Camas are averse to to raise its price. The production process has been modernised, though not the layout and the editorial style. Its commerce section is its greatest attraction.

  • HyperGraf for Big Data Analytics

    MPhasis has launched HyperGraf for big data analytics to fascilitate real-time decision-making. It comes from MPhasis Next Lab. It provides real-time and actionable customer engagement insights across data points. It is cloud-based platform. It enables to innovate and take strategic decisions. It bridges the gap between internal data within an organisation and the external data and third party data. External data could come from credit rating, multi-media, social media and open data.