Design

 

Most clothing and accessory brands of today have a history of 100-200 years. These are centered around creative craftsmen founders from Europe. Hermes, Louis Vuitton, Chanel, Dior, Armani, Cartier, Versace are luxury icons of this type. Similarly, Swiss watch and jewellery brands, Italian coachbuilders turned car designers have been around for a couple of hundred years and were also founded by visionary craftsmen par excellence. These brands have been continuously reinvented through storytelling and modern design.

Thus we have inherited the heritage model of luxury which is reshaped by geographic, technological and ecological forces. Fashion labels are quick to change to keep pace with the times, but other products and automobiles are evolving quite slowly.

A buyer group is emerging in the developing countries which demands original stories which it can culturally relate to and not just be content with the brand heritage. Thus luxury industry is experiencing a shift from exclusive to inclusive design. A new idiom of  ‘affordable luxury’  has emerged. Instead of elitist brands, consumers need socially and ecologically responsible brands. Yes, there is resistance to change. Some do not want to change. However, the rigid will become irrelevant.

Coke’s Problem

 

Coca Cola has began what one might call a phased re-launch in the US, where its sales are declining. There is a cultural shift, which does not occur overnight, but builds slowly. American diet is drastically different from it was ten years ago. It is more pronounced in the $ 75 billion soda ( carbonated) drink industry. It has experienced rising consumption for decades. In the 1970s, it exceeded the consumption of tap water. In 1998, Americans were consuming 50 gallons of cola every year. The decline started in 2005. Americans now consume 450 cans of soda a year, roughly the same amount as they did in 1986. Last year, in 2013, the consumption fell by 2 per cent. Diet coke was hit hard as aspertame, the sweetener was perceived as a health risk.

Pemberton who introduced Coca Cola in 1886 has removed alcohol from his medicinal French Wine Coca tonic, in response to the local temperance movement. Thus the very start of Coca Cola was a response to a health trend. It is exactly facing the same situation now.

Coca Cola makes 500 different beverages. Almost 25 per cent of world’s carbonated drinks’ consumption is accounted for by Coke. Pepsi is far behind, at 11 per cent.

Coca Cola is so secretive about its formula. Even the employees mixing the ingredients of the syrup concentrate do not know the names of the individual ingredients.

However, as it has come under assault, the company has realised that it cannot remain silent. In its own way the company is trying to open up.

In the US, Coke has introduced 20-ounce plastic bottle, three times bigger than its original 6-ounce glass bottle. It is not fair to sell drinks in such aggressive sizes.

A fifth of all US adults are obese by 1999. The number today is 35 per cent. Obesity amongst children has tripled.

The scientific community attribute the problems to fast food and sodas.

To bypass the decline in the US sales, the company concentrated on emerging markets such as India and Africa for a while. It has worked so far. The global revenue has gone up.

Coke has entered into non-cola non-carbonated drinks market by forming Venturing and Emerging Brands ( VEB ) division. It purchased some small start ups.

Coca Cola has to re-position itself so that people do not feel guilty when they drink it. They should ideally see coke as a treat.The latest ads describe it as a can of happiness.

Coca Cola is trying other sweeteners like stevia instead of aspertame. However, stevia does not taste great in colas.

The company is masterful at selling emotion along with its drinks.

Cord Cutters

 

There are people who belong to a growing community of ‘cord cutters’. They prefer to watch the TV content on Internet. They are more comfortable with their touch screens. In the US, there is a large number of cord cutters on account of the availability of the wide variety of quality content online. According to one survey, 40 percent of all broadband users in the US access some TV content from the web. Some have not used a cable or satell.ite connection at all. In India the numbers are not high, but growing fast. Google’s YouTube has wide access. There are content partnerships with it. Netflix and Hulu are the key players for online streaming video of TV shows. They are not available in India due to geographical limitations. Indian services are Hungama and Eros. Box TV features both Hindi and English TV shows, at a nominal cost. The convenience factor is the main attraction for code cutters. The devices like smart phones and tablets which can be used on the go have added to the trend. Apple TV are Chromocast (Google) use wi-fi to seamlessly connect a computer, tablet or a smart phone to a TV. That allows users to stream virtually anything from the Internet on to the TV screen.

The future model is multi-screen, People are platform agnostic. They would like to consume content when convenient.The two main issues here are the quality of Internet connection and content.These days TV and web-based programming co-exist.

Digital Advertising

 

A tweet from BudweiserIndia read, ‘ How are you coping with your # Monday Blues! Keep your # Buds close and watch them disappear!’  This is a tweet promoting beer consumption. As such, liquor products ads are banned, but these companies make use of the social media. Diageo, King Fisher of the UB Group, Budwiser, Tuborg, SAB Miller, Johnnie Walker are all active on Face book and Twitter. Smirnoff India, a Vodka brand tweeted, ‘ You don’t need an occasion to gift someone gold! Treat your friends to the royal taste of Smirnoff Gold toaday.’

Companies target their ads properly, for instance, a pizza company pings about them at lunch time or just before supper. Home decor companies are active in the afternoon to target the office goers. As against this, TV  and print advertising is generic. Mapped browsing facilitates, the assessment of consumer behaviour by using analytics. Consumers leave a digital footprint behind as they browse. These marketing tracks are valuable for one-to-one targeting. In industry, close to 15 per cent of ad budgets are shifting towards digital advertising.

Marketing Organisation

 

Marketing plan is implemented trough marketing organisaion.An organisation may have a centralised marketing department at its corporate head-quarters or may have decentralised marketing depatments at different regions.Marketing departmental head may have a designation of Marketing Manager or Marketing Vice President.Several functionaries may report to him – a sales manager, a promotion manager, a marketing research manager, a distribution manager, a product manger etc.There is the delegation of authority from the top to the bottom.Reporting is from the bottom to the top.To the sales manager, the product manager and promotion manager are staff or advisory functionaries.Marketing research too is an advisory function.Sales is organised on the basis of geography.There is a nation level Sales Manager. To him reports the regional or zonal level sales managers.To these report the Sales Supervisors who directly supervise a team of salesmen.A company with diverse products may have sales managers devoted to these  different products.Product managers are responsible for developing strategies for their product groups.At times, they are also called brand mangers.The system was started by P&G in the US to market Camay soaps first.

Psychedelic Art ( Psy Art )

 

It is fine art characterised  by vibrant and neon colours, metaphysical and surrealistic symbols, extreme depth, geometric patterns and creative typography. It started with the hippy culture of the 1960s and was created to begin with under the influence of hallucinogenic  substances. Later Pop culture adopted it. It was used in underground magazines, concert posters and rock album covers. It had a profound effect on what we call modern art today.

Psy art has many branches. Celestrial-fantasy art  is magical, dream-like, surreal and ethereal. It is inspired by nature. Fractal art  is created on computer using an iterative numerical process. It is a visual symphony of art, maths and digital imaging. It is similar to photography. Meditative art  is an expression of the meditative state of the artist. Digital psy art  was initiated by the rave movement of the 1990s. It uses computer software. The visuals are mind-expanding. Neo-surrealism is a revival of surrealism mixed with pop art. It illustrates the bizarre imagery of dreams or the subconscious  mind. Visionary art  portrays a higher awareness and portrays clairvoyant visions. The paintings are innately timeless.

Warner Bros: Study

 

The market report of Warner Bros. found that fewer Hollywood film-makers now depict sex on screen. It does not sell anymore.

Previously, Hollywood movies left nothing to imagination. That was considered a marketing strategy to fetch audiences. At times, the script required such explicit scenes e.g. the script or Basic  Instinct . But mostly there was an overdose of erotica rather than the subtle display of sex between the 1930s and 1960s. Blatant display of sex is not sustainable in the long run . Moviegoers do need wholesome entertainment . Cinema is about nuanced portrayal, not crass manifestation of sexuality. Hindi film industry has depicted human passion in subdued ways –- flowers swaying , bees necking and lightning striking. These days in Hindi films, there are bold sex scenes which were previously a part of Hollywood movies. A globally recognised sign of sex were the shots of rumpled bed sheets. One of the last steamy scenes in Hollywood was the intimate in-car moment in Titanic (1997). Hollywood underlined there was nothing shameful about sex. This sexiness stood for freedom to capture the rise and fall of human feelings. Hollywood today forsakes this freedom in favour of the superheroes. It is surely an anti-climax.

DIGITAL ADVERTISING

 

In any industry , we come across disruptive events. In advertising , the first disruptive event was the advent  of the TV inthe1940s . Thereafter , we had just incremental changes – print to video . It was all an era of mass advertising . Another disruptive event is the advent of digital advertising . It is a far bigger shift than the previous three shifts – print to radio to TV – put together . It is not just a change in the media – but a change from the mass media to personalised media . It is the beginning of customised ads – a different phase of creativity and distribution . The ads are tailored to user needs . Thus shaving gel ads will be shown to men only  and diaper ads to new mothers . The old media will continue to co-existwith the new media but most innovations will happen in digital space . A search engine may figure out an individual’s personality and preferences and may project the relevant ads to him .

Traditionally , an Agency  has the creative , production and media departments . Media buying is related to radio , TV  , print or a mix of them . Digital buying is not so simple . There are display ads , search or campaigns on YouTube , Facebook , Twitter , LinkedIn and so on . Each has a different social graph.Creative and media will work together, along with the techies . There will be emphasis on user data. It will influence the structure of the agencies.

Nissan Mexico’s launch of the Pathfinder was done in digital space.In India, there was YouTube campaign around Lifebuoy.

The chase for the ‘holygrail for advertising’ has begun – one ad for every individual . The surface has just been scratched  . The next ten years are important .

 

 

TV in the 1940s . Thereafter , we had just incremental changes – print to video

The Original Apple’s Marketing Philosophy

 

There is a reference to the the marketing philosophy of Apple Computers developed by Markulla in 1977 in Issaacson authored biography of Steve Jobs.It emphasised three points.The first is  to empathise with the customer.There should be a connect between you and your customer.A company has to understand the needs of the customer better than others.The second is focus by concentrating on things you decide to do by eliminating all unimportant opportunities.The third point is to impute the desired qualities to the product and company by shunning slipshod manner or ‘chalta hai’ attitude.