A customer calls. The order is flashed on the kitchen screen. The pizza makers looks at it. He gets down to the job at hand. He stretches the dough. Does saucing, cheesing, depending on the nature of the order, he does itemising or topping. It goes into oven. From order to oven, it should not take more than 4 minutes.

• Baking takes 6 minutes, from where it goes to the cut table.
• Cutting, packing and pick up takes another 5 minutes.
• It is put in pizza delivery boxes that SDPs carry to the last mile. Delivery time should never exceed eight minutes.
• It is a process which takes 23 minutes. There is a seven minute buffer to the employees for contingencies like traffic, rains etc.

Thus Domino’s pizzas come with 30-minute guarantee from the time an order is placed. If the time taken to deliver pizza exceeds 30-minutes, it comes free if it costs less then Rs. 300. If it costs more, the company subtracts Rs. 300 from the bill. In case , it is an order of more than 4 pizzas, it is regarded as a bulk order, and the guarantee does not apply.