Organisations are undergoing digital transformation. It makes them faster and agile. AI, especially generative AI, accelerates growth. It facilitates new concepts being tested, processes being optimised and new solutions being discovered. However, AI alone cannot drive digital transformation. AI must be backed up by strategic management, good product management, excellent engineering and data management. Business must take this holistic approach to gain maximum growth from digital transformation.

There is resistance from the legacy systems. The implementation cost for new technologies is significantly high. There is a change — from traditional systems to new technologies. Despite these obstacles, there are benefits of AI which outweigh all these.

AI is adopted as a transformative tool. AI should be fair and free of bias. Patterns and algorithms must be uncovered for unfairness. There should be preprocessing and diverse perspectives. There should be ethical guidelines. There should be oversight on AI.