Air India’s CEO has announced that the company wants to use GPT 4 to enhance the customer experience. As it is the Frequently Asked Questions (FAQs) do not cover all the queries of the customers. Here GPT 4 will take over, and replace the FAQs. The airline intends to remain ahead of the curve by implementing generative AI.

Air India can go forward and can allow the entire graphic user interface (GUI) to be taken over by GPT 4.

In addition, there are pilot briefings before they undertake a long range journey, say from Mumbai to San Francisco which takes 14-15 hours. Such briefings to pilots run into 150 pages. A pilot is expected to understand it a few hours before a flight. Artificial Intelligence (AI) can be used to summarise the salient features of the pilot briefing.