India happens to be the hub of the GCCs of the international organisations. These are technology and business operations arms of the global firms. Initially, they were set up to take advantage the low labour cost in India. As time advanced, these acquired expertise and provided a competitive advantage to India. GCCs now have arbitrage value — ability to offer tech and innovative ideas. They become crucial for the parent organisation. They have travelled from the boiler room to the boardroom.

These platforms together bring a combination of technologies. It provides enough experience to the organisation. GCCs adopt a platform approach. There is a shift from pure tech to business enablement and domain strength. It should promote profit-centres, and should drive centres of excellence in specific areas.