To regulate the content of the social media and to address the content-related complaints, it was proposed in the IT Rules, 2021 that social media with 5 million plus users must have a resident grievance officer to decide on content-related complaints.

The IT Amendment Rules, 2022 proposed that since the grievance officers of the social media do not address issues satisfactorily, Grievance Appellate Committees consisting of a chairperson and two whole-time members appointed by the Government must be set up.

Social media platforms must remove content that is unlawful or violates IP rights within 72 hours of reporting.