During Covid times, everyone was fond of using Zoom. However, after things have settled down, it has been realized that Zoom should be more than just a video call service and becomes an end-to-end communications platform with emphasis on AI assistance.

Zoom’s traction has increased by AI powering — it has garnered 7-million consumers worldwide for its Zoom Phone. There are other products such as Zoom Contact Centre and AI Companion.

Zoom Phone is a cloud business communication platform. It enables Wi-Fi phones, cellular data calls. One can switch from video to voice calls and from desktop to handphone. There are various other chat and call management tools.

AI Companion is generative AI assistant. It can summarize chats, give meeting transcripts, do language translations, compose emails, send calendar invites, generate post-call tasks for follow-up among other things. More than 5 lacs plus Zoom accounts have enabled AI Assistant since its September 2023 launch. In five months, it has generated 7.2 million meeting summaries.

India has two data centers of Zoom — Mumbai and Hyderabad. It has two technology centers — Bangalore and Chennai.

AI features are offered free to the customers. It empowers everyone.