Business process outsourcing was a people-based model. It has now moved to an outcome-based model. It is called Business Process Management ( BPM ). Earlier they used to take the low-end commoditized work of international clients. There was a public perception that it was an industry of dead-end jobs. The focus of the BPM industry is now to help clients with decision making and become partners offering end-to-end seamless processes. That gives competitive edge to the clients. Call centre or contact centre are the terms which are still in currency, but contacting is just one part of the industry. The BPM industry employs quality, specialised resources. India is expected to be the ‘nerve-centre’ or hub the global BPM sourcing industry. BPM industry positions senior domain experts with every clients so that strategic discussions take place. It is a high cost model. BPM gives specialists a great career option.